GQS are undertaking a review of their internal system called Igris, and have nominated two employees to complete this study.
The overall goal is to allow the system to take more information, with less human involvement and allow it to run smarter and leaner but still produce a Quality Service both to internal and external customers through our client Portal.
To this end we have nominated Brendon in the Perth office, and Nava in Kuala Lumpur office, both of whom are Petroleum Engineers by trade. They shall lead the study and use the principles of Six Sigma to meet the overall objective and improve overall process performance. Both employees will undertake Six Sigma Training which, will allow them to follow a 6 Sigma data driven quality initiative of DMAIC, which is Define, Measure, Analyse, Improve, and Control. We look forward to their progress and the improvements it will undoubtedly bring.
What is the concept of Six Sigma?
Six Sigma is a disciplined, statistical-based, data-driven approach and continuous improvement methodology for eliminating defects in a product, process or service. …Sigma represents the population standard deviation, which is a measure of the variation in a data set collected about the process.